Thousands of Sky+ HD customers are to have their boxes replaced after a fault was discovered by manufacturer Pace. Ninety-thousand people, about one in 10 HD customers, will be affected. Sky says the fault involves the internal cabling and the quality of the connections between components but is not a safety risk.
Anyone affected is also being given three months free subscription to Sky’s HD pack, worth £29.25 (E34), when they have their box replaced. The 90,000 boxes in the first batch from Pace are model numbers 9F3001, 9F3002, 9F3003 and 9F3004.
Sky is replacing the boxes which it says are unlikely to fail within the 12 month warranty period.