ES3 and Pace have formed a partnership for intelligent customer care and self-service TV applications for Microsoft Mediaroom IPTV Operators.
Under this new partnership, ES3 and Pace will work together on utility-based TV applications leveraging the intelligence of Pace’s hardware, Customer Care and service management programmes.
Jonathan Cobb, SVP Services at Pace commented, “This extended partnership builds on our existing relationship with ES3 and enables us to provide support for the IPTV service on the TV. The new application will boost subscriber satisfaction, and may even eliminate the need for them to call for support at all.”
Under the terms of the partnership, Pace and ES3 will work to integrate these capabilities into Pace’s Services Management System (SMS) to enable rapid deployment into Pace’s customer base. SMS is part of Pace’s Broadband Management Solution, which also include its third generation Device Management System, marketed under the CMS brand and the related hosted customer care offering that support IPTV deployments around the world.
ES3 is an award-winning TV application provider with a series of content, social and utility-based interactive TV applications delivered on the Microsoft Mediaroom IPTV platform for Service Operators, globally.