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S3 Group, an international digital TV company, and Teleplan have been selected by Sky Deutschland AG to deliver a suite of products and services targeted at increasing the quality of experience for its subscribers.
The solution, which incorporates a number of different StormTest products from S3 Group and services from Teleplan, will be deployed in Sky Deutschland across the engineering, product support and supply chain departments. By deploying a single integrated solution end-to-end across its operations, Sky Deutschland expects to see significant quality improvements and cost savings in the service being delivered to its more than three million customers.
“Sky Deutschland is the leading Pay TV operator in Germany and Austria. Since our relaunch in 2009, we have grown dramatically based on our strategy to deliver exciting content and innovations supported by outstanding customer service. To ensure our customers can rely on the Sky Consumer Premises Equipment (CPE), we have developed a cutting-edge solution that provides us with an end-to-end approach ensuring the outstanding quality of our digital TV platform. Powered by our partners Teleplan and S3 Group, and in co-operation with our core suppliers Humax and Pace as well as our strategic logistics service partner Loxxess, the solution will cover the full life-cycle of all set-top boxes, PVRs and hard disc drives, supporting the work of our Technology, Supply Chain and Technical Field Service units. In this way, we expect to reduce total cost of ownership (TCO) and further improve the quality of the Sky CPE, so that our customers can enjoy our product every single day,” said Dr. Sebastian Hauptmann, VP Supply Chain, Sky Deutschland.