Akamai Technologies, a provider of cloud services for delivering, optimising and securing online content, has announced that blinkbox, the TV and movie streaming service, is using Akamai’s Viewer Diagnostics as part of its customer care efforts.
A component of Akamai’s Sola Analytics media measurement and analysis product, Viewer Diagnostics is designed to provide blinkbox with immediate access to individual account-level quality of service and experience information to help deliver efficient online support of each customer.
“Today’s consumers are not only accustomed to watching high-quality video wherever and whenever they want, but also expect a commensurate level of service and support when taking advantage of streaming services,” said Jon Robinson, Group Head of IT, blinkbox. “Akamai’s Sola Analytics solution is giving our IT, ops and support teams easy access to a wealth of critical information that can be used to quickly identify streaming issues at an individual viewer level. The kind of insight Viewer Diagnostics affords is extremely valuable in keeping customers satisfied and ensuring they get the best out of the service.”