Portuguese consumers take legal action over DTT
October 22, 2013
From Branislav Pekic in Rome
Portuguese consumers association Deco has announced it will sue telecommunications regulator Anacom due to faults in the migration process from analogue to digital terrestrial television.
In a statement, Deco said it started legal action before a Lisbon court due to the “high” number of consumers interested in this lawsuit, but said it will provide further information at a later date.
Since 2009, Deco has warned of numerous problems in the process of introduction of DTT in Portugal, for whose monitoring and supervision is responsible Anacom. The association claims that it receives on average 580 complaints per month from consumers who feel aggrieved with the switchover from analogue to digital TV.
For its part, Anacom recently published a report that showing that complaints related to DTT represent only 1.5 per cent of the total complaints it receives. In the period April-June 2013, the regulator received 245 complaints relating to DTT (out of a total of 16,253).