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Comarch, a provider of complete IT solutions for telecommunications has announced that the most important triple-play service provider from Ecuador, GRUPO TVCABLE, will implement the Comarch Field Service Management (FSM) system. Thanks to the solution, TVCable subscribers will benefit from faster delivery of services and enjoy technicians’ visits set exactly according to their preferences. Comarch has been cooperating with TVCable for over eight years as a provider of BSS/OSS solutions.
The comprehensive Comarch Field Service Management solution will enable TVCable to fully automate the scheduling and dispatching processes, and will provide complete support for technicians in the field, including mobile access to the system. All this to achieve TVCable’s business goals of increasing technicians’ productivity, decreasing the time needed for manual work, thus lowering customer service costs and improving customer satisfaction, by ensuring technicians are at customer premises on time and are able to resolve any issue on their first visit.
“For over 8 years Comarch has supported us in realising the vision of customer-focused operations, with the help of their billing, customer management and OSS systems. The Field Service Management System is a next step forward in pursuing our customer-centric strategy, as it will ensure technical support to be in the exact location right on time, which will work to the benefit of both customer satisfaction and our position on the Ecuadorian market,” says Jorge Schwartz, President of TVCable.
“The project for TVCable is a big step in increasing Comarch’s presence on the Latin American markets. Our flexible FSM solution is already being used by many cable operators worldwide, and has proven to address their current challenges and business needs. What’s important, Comarch will take full responsibility for the major integration with numerous systems already used for service activation and technical measurements,” says Darius Ner, President of Comarch Inc.
The solution will include following Comarch FSM modules: Spare Parts Management to improve equipment and material lifecycle management; Auditing to improve quality of both the delivered services and the network; Trouble Ticketing to efficiently perform network maintenance and customer service activities in a single, unified environment.