ADB, a provider of advanced solutions for connected homes and connected lives, has entered into a co-operation agreement with iQor to provide after sales services currently carried out from Poland. The scope of co-operation covers all areas related to repair, refurbishment, testing and spare part fulfillment of ADB-provided equipment.
iQor is a global provider of business process outsourcing and product support services with 32,000 employees in 17 countries. It partners with many of the world’s best-known brands to deliver aftermarket product and customer support solutions that span the consumer value chain, from customer care and receivables management to product diagnostics and repair services.
Until today, ADB has provided after-sales customer care from its internal department. This partnership allows ADB to further broaden its services to customers, and to benefit from iQor’s wide range of capabilities. Respectively, iQor will benefit from serving ADB’s large European customer base. All ADB employees working in after sales support will be transferred to iQor, and the work will continue being carried out in Zielona Gora, Poland.
“We’re excited to support Europe’s leading provider of products and services for connected homes,” said Hartmut Liebel, CEO of iQor. “The real winners in this agreement are ADB’s customers and their subscribers. Our partnership with ADB will also further strengthen our presence and commitment to the region, and allows us to bring tangible benefits for large cable and TV providers.”
“This is an excellent solution for both parties,” said Peter Balchin, CEO of ADB. “Due to the continuously improving quality of our products, the need for repair work has been diminishing but of course this is an essential customer need that has to be fulfilled. Here both parties benefit. This is exactly the kind of partnership we are looking as we execute our strategy – nimble, cost-efficient and finding the best solution for our customers.”