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Agama, Zappware ensure superior customer experience

Agama Technologies, the video service quality assurance expert, and end-to-end DVB/IPTV/OTT platform provider Zappware, announced today a new technology partnership to deliver a pre-integrated solution for assuring a world-class customer experience to joint pay-TV operator customers worldwide. As a result of this partnership, a first commercial deployment is taking place with a Central European cable operator later this year.

The integration of Agama’s renowned Embedded Monitoring Solution with the proven Zappware Service Delivery Platform, already deployed on millions of devices around the world, allows TV operators to easily extend their Agama video service quality and customer experience monitoring, assurance and analytics technology into the subscribers’ Zappware-powered viewing devices. This allows for full awareness and control of the delivered service quality throughout the end-to-end distribution; from the head-end, across the network and all the way down to the consumer end-device.

 “Agama’s quality and customer experience monitoring solution seamlessly complements our quality-focused and feature-rich Service Delivery Platform,” says Koen Swings, CTO at Zappware. “By working together with Agama, we increase the scope of our solution; and, further enhance the ability of the TV operations department of our customers to deliver a reliable service to their subscribers.”

Johan Görsjö, Director of Product Management at Agama Technologies, adds: “We take pride in delivering superior solutions to our customers, tailored to their specific environments and needs. Our new partnership with Zappware further strengthens our ecosystem. This integration allows for a rapid and straightforward deployment that will empower our joint customers with the awareness and insights needed to work in a fact-based way to assure optimal service quality, improve operational efficiency and increase customer understanding.”

The Zappware Service Delivery Platform provides an intuitive and personalised multi-screen TV experience across set-top boxes, connected TVs, smartphones, tablets and PCs. It includes a powerful service management system that allows operators to manage the complete experience and monetise the service.

Part of the comprehensive Agama DTV Monitoring Solution, the Agama Embedded Monitoring Solution forms a crucial link in assuring service quality and customer experience in any video delivery chain. It can perform continuous and stateful monitoring of service QoE, QoS, usage and system health for IPTV, DVB and OTT set-top boxes, connected TVs, PC media players, tablets, smart phones, residential gateways and other similar devices. High scalability allows for many millions of customer devices and players to be concurrently monitored in real-time, creating an essential foundation for efficiency in operator processes such as incident handling, continuous improvements, change management and customer support.

Attendees of TV Connect 2015 in London (April 28–30) can see solution demonstrations and learn more at the Agama stand #72.

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