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Research carried out by Alcatel-Lucent has revealed that consumers are increasingly looking to service providers to offer them high-definition voice and video calling services over LTE and Wi-Fi.
In a study of 5,500 smartphone owners in the US, UK, Japan and Brazil, Alcatel-Lucent also identified how new technologies such as wearables, connected homes and cars, and the Internet of Things will change the way they use services and interact with their mobile devices in the future.
Key findings from the research:
– More than 30 per cent of US consumers expect that the ability to experience VoLTE-enabled high-definition voice will lead them to make more or longer calls.
– Around half of consumers surveyed in the US and UK and 80 per cent of those surveyed in Brazil expect to use video calling more over the next five years.
– More than 60 per cent of smartphone consumers in US, UK and Brazil are interested in using video calls to interact with enterprises.
– Between 78 per cent and 97 per cent of all respondents said they will use Wi-Fi calling if offered by their service provider. Addressing areas of poor coverage is the primary motivator in the US, the UK and Brazil while saving minutes in the voice plan is the main driver in Japan.
– More than 60 per cent of US, UK and Japanese smartphone consumers are willing to pay for machine-triggered communication services, with that percentage rising even higher in Brazil.