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Ofcom investigates Sky over “ignored” cancellations

Ofcom has opened an investigation into Sky after complaints made by consumers that the company had ignored their requests to cancel their contracts with the pay-TV broadcaster.

Regulator Ofcom said it opened the investigation after it received complaints that it was making it difficult for consumers to cancel their subscriptions. It comes as part of a probe launched into the way that providers across the board give consumers the opportunity to cancel their contracts.

The new probe will look at FTSE 100-listed Sky’s television, phone and broadband services.

In its statement, Ofcom said it will look into whether Sky is in breach of the GC9.3 rule, which is designed to ensure that conditions and procedures put in place by providers for contract termination do not act as a disincentive for users to change their communications provider.

“Ofcom’s investigation will examine whether there are reasonable grounds for believing that Sky has failed to comply with these obligations,” the watchdog said.

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