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Comcast has confirmed that people can now quickly and easily purchase a broad selection of Xfinity TV, Internet and home phone services on Amazon.com. The new online marketplace gives users access to a dedicated customer service team and is another step in Comcast’s multi-year effort to transform the customer experience.
“Amazon is not only the biggest online retailer and a place where millions of our customers shop every day, but it’s also a brand that’s unrivalled when it comes to customer service,” said Charlie Herrin, Executive Vice President of Customer Experience for Comcast Cable. “Amazon’s new marketplace provides an immersive online destination to showcase our terrific suite of products, including Xfinity X1.”
Featuring easy ordering and simplified pricing, the streamlined Xfinity experience within Amazon enables new customers to make informed decisions and find the service plans that best fit their needs and budget. Pricing offered on Amazon.com is identical to what is available through Comcast’s existing sales channels and customers new to Comcast can choose from more than 30 Xfinity products and services, including the company’s flagship video product, Xfinity X1.
Xfinity purchases made on Amazon are supported by a dedicated team of highly trained Comcast customer service agents who are based in Comcast’s new, state-of-the-art call centres in Spokane, Washington, and Tucson, Arizona. These agents have been specifically trained to handle all customer service interactions from sales and billing to installation and follow-up. They will work across all communications channels including phone, email, chat, and social media