Advanced Television

Customer service really counts for pay-TV

April 7, 2016

Findings from pay-TV subscriber management specialist Paywizard reveal that customer service and experience are now as critical as content and value for money when differentiating between TV services.

Focus groups conducted by industry research expert Decipher in the US and UK show that,

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Categories: Articles, Broadcast, Consumer Behaviour, Markets, Pay TV, Premium, Research, VOD