MPs criticise BT Openreach
July 19, 2016
A cross-party group of MPs says BT is “significantly under investing” in Openreach, its infrastructure subsidiary. Based on a report – Establishing world-class connectivity throughout the UK – commissioned from a panel of independent experts, the Culture, Media and Sport Committee concluded the shortfall in investment could potentially be hundreds of millions of pounds a year.
The Committee says BT has exploited its position to make strategic decisions that “favour the Group’s priorities and interests” – and is likely to have sacrificed shareholder value and customer benefit as a result. Capital investment in Openreach has been broadly flat since 2009 until this year, and quality of service remains poor.
Investments in Openreach and Ofcom’s role
The Committee is demanding that BT invest significantly more in Openreach, and allow Openreach much more autonomy over what it invests, when and where. It supports Ofcom’s plans for establishing greater separation between Openreach and BT Group, but makes clear that if BT fails to “offer the reforms and investment assurances necessary to satisfy our concerns”, Ofcom should move to enforce full separation of Openreach.
In the Committee’s judgement, Ofcom has not placed enough emphasis in the past on improving Openreach’s quality of service: it says the prospect of stiffer penalties should also encourage BT to voluntarily invest more in infrastructure.
Conclusions and recommendations
The Committee convened a panel of expert advisers for the inquiry, including nationally recognised specialists in finance, regulation, communications and infrastructure provision, whose expert report is also published simultaneously with its own report.
The report concludes:
- The lack of transparency in BT Openreach’s costs and deployment plans in relation to the BDUK programme has stifled local competition and thwarted other network providers’ planning.
- BT has allowed service quality levels to remain low at Openreach in recent years – from an arguably low base – while investment in Openreach has been flat. Ofcom was slow to introduce minimum service standards with financial penalties for Openreach, some nine years after its creation.
- The shortfall in investment in Openreach could potentially be hundreds of millions of pounds a year. It arises because BT appears to be deliberately investing in higher-risk, higher-return assets such as media properties, and not investing in profitable lower risk infrastructure and services through Openreach.
- BT Group is exploiting the position of vertical integration to make strategic decisions that favour the Group’s priorities and interests, at the expense of its access infrastructure business. Its current structure allows it to use Openreach’s utility-type assets to cross-subsidise riskier activities elsewhere in the Group, while significantly under-investing in the access infrastructure and services on which a large part of the public rely.
- Ofcom’s charge control regime has kept a downward pressure on prices, so that the UK’s communications prices are among the lowest compared with similar EU countries. But this mechanism has not been successful in holding Openreach to an adequate quality of service; and it is an open question how effective overall it has been in stimulating investment in Openreach’s infrastructure.
Reaching the “final five per cent”
- For those households and businesses in the “final five per cent” there will need to be judicious deployments of interim technology solutions to provide improved connectivity to those households and businesses which currently have little or no coverage.
- The challenge of reaching the final five per cent is likely to demand the active and willing co-operation of local communities wherever possible. BDUK will need to offer guidance and support in key areas such as: choosing the right technology solutions, raising finance, stimulating demand and minimising other costs of provision.
Expanding the USO
- That there is a compelling case for expanding the current USO (Universal Service Obligation) for telephony and dial-up internet to cover broadband, given the vital role it plays in people’s lives.
- Ideally, the USO must be designed so as not to impose too great a burden on industry: to incentivise investment, without creating consumer detriment or overly inhibiting take-up.
In response, BT said it was “disappointed” to be criticised, having invested more than £1 billion a year in infrastructure when the UK was emerging from recession and rival companies invested little. “As the report acknowledges, BT’s investment has made the UK a broadband leader among the major economies in Europe,” says the telco.
“Openreach investment is 30 percent higher than it was two years ago and it will grow again this year. We’re already pumping in hundreds of millions of pounds of extra money and we’ve committed to invest a further six billion pounds over the next three years.
We agree that service levels have to improve and yesterday we announced that we’re making significant progress in this area. We’re hitting all of Ofcom’s service targets and we’re determined to exceed them given customer expectations are rising all the time. Thousands of engineers have been recruited and we’re fixing repairs and installing new lines quicker than before.
We are in discussions with Ofcom about increasing the autonomy of Openreach and we’re hopeful that a settlement is possible that will meet the concerns of the committee,” says BT, suggesting that separating Openreach from BT would lead to less investment, not more, and would fatally undermine the aims of the Committee.