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Research: Pay-TV customer satisfaction fades

Customer satisfaction with subscription television is down 1.5 per cent to 64, tied with Internet Service providers for last place among 43 industries tracked by the American Customer Satisfaction Index (ACSI). New ACSI results show that wireless service is the only telecom industry to improve. Internet service providers, fixed-line telephone and cell phones are unchanged, while pay-TV is the only industry to deteriorate.

“The threat of competition does not appear to be encouraging improvement fast enough for pay-TV,” says

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