Liberty Global launches converged connectivity app

Millions of Liberty Global customers in Europe are to benefit from a new app that will allow them to check their mobile usage, monitor devices connected to their home WiFi network and automatically connect to 10 million WiFi hotspots.

The Connect App, which is available at no extra cost and has already been made available to UPC customers in Switzerland and Austria, will roll out to customers in other Liberty Global markets early in 2018. It is the company’s first app to offer customers seamless access to WiFi both in and out of the home within the same, easy-to-use interface.

Liberty Global customers using the app at home can benefit from a host of new features, including the ability to scan their home for the strongest WiFi signal or ‘dead’ spots and monitoring which devices and users are connected to their network at any given moment. Customers can also easily and safely share their home WiFi password with guests with just one click via WhatsApp or a dedicated QR code and restrict access to the internet at specific times of the day.

When out of the home, customers can use the app to access 10 million WiFi hotspots that stretch throughout Europe. The app displays the WiFi hotspots on a map so that customers can automatically and seamlessly connect to WiFi services at no extra cost.

In addition, Liberty Global’s mobile customers can use the app to check, in real time, their data usage and remaining minutes and text messages from their monthly bundle allocation.  Liberty Global customers can also use the app to access intuitive, step-by-step instructions on how to install and connect WiFi modems and boosters, making it easier than ever to get their superfast home broadband services up and running quickly and with optimal reach.

“From installing their router to checking their monthly mobile usage, this app really puts our customers in the driver’s seat,” declared Doron Hacmon, Liberty Global’s Chief Product Officer. “Providing all these features within one innovative app means our customers get the most out of all the services we offer, both in and out of the home. This is just the beginning and we will continue to add even more features and functionality to ensure the app provides a range of great, up-to-date connectivity services.”

The launch of the new app, which will be available on iOS and Android, builds on the success of Liberty Global’s Connect Box which is now in over 5 million Liberty Global homes. The app forms a critical part of a Connect Box Ecosystem developed by Liberty Global which includes the Connect Box and Connect Boosters that extend the reach of WiFi signals to ensure customers receive a great experience throughout the home. By providing an overview of the availability and strength of WiFi signals throughout the home, the Connect App draws this ecosystem together by showing customers which of their modems or boosters will deliver the best available WiFi service at a particular point in time.

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