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FCC: Average US broadband speed rising

FCC: Average US broadband speed rising

The Federal Communications Commission (FCC) has released the results of its ongoing nationwide performance study of consumers’ fixed broadband Internet access service in its sixth Measuring Broadband America report. The…

Telefónica half price pay-TV packages for Xmas

Spanish pay-TV operator, Telefónica, is launching an aggressive Christmas campaign with discounts of up to 50 per cent when subscribing to its convergent package Fusión Contigo. From now and until…

ISP ad rules to be revamped

The UK’s Advertising Standards Authority published independent research into consumers’ understanding of broadband speed claims made in ads. It commissioned the research to test whether regulatory standards, set by the Committees…

Survey: Smaller providers give best customer service

The UK’s smaller broadband providers are ahead of BT, Sky, Virgin Media and TalkTalk when it comes to customer service, a study has found. Cable.co.uk’s customer satisfaction study found that…

TalkTalk feels impact of hacks one year on

TalkTalk feels impact of hacks one year on

The latest figures from Kantar Worldpanel ComTech on the home services market – covering broadband, fixed landline and paid television – reveals a slowing decline for TalkTalk following its cyber…

BT: ‘No room for 3rd broadband provider’

BT: ‘No room for 3rd broadband provider’

A third ultrafast network for the UK  to compete with BT Openreach and Virgin Media, is “highly unlikely”, says a report commissioned by BT for the regulator Ofcom “A good…

ISPs, cable score low for customer experience

A survey of US consumers identifying the ‘Most Recommended’ companies has revealed ISPs and cable TV companies to be among the lowest scorers. The report, Net Promoter Score Benchmark Study,…

Vodafone, MEO top Netflix Speed Index

Vodafone, MEO top Netflix Speed Index

Netflix has released September data from its ISP Speed Index – a monthly update on which Internet Service Providers (ISPs) provide the best prime-time Netflix streaming experience. In India, Spectranet…

Studies: SVoD satisfaction motivates cord-cutting

Overall satisfaction with alternative video services such as streaming and transactional-based OTT offerings is considerably higher than it is with traditional pay television service, spurring an increase in cord-cutting from…

Ofcom: Pay-TV complaints down, BT still leads

Ofcom has published its latest data on the volume of consumer complaints it received against the major providers of telecoms and pay-TV services. The report covers the three-month period from…

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