Broadband shoppers must receive better information about speeds before they commit to a contract, under a range of new protections set out by media regulator Ofcom. Broadband is now an essential service for many households and companies, and speed is a vital factor when shopping around for the right deal. But there can be a […]
More than 80 per cent of the comments submitted to the FCC on the future of net neutrality came from bots, according to data analytics company Gravwell, which said only 17.4 per cent of the comments were unique. Most of the 22 million comments submitted to the Federal Communications Commission over the summer had been […]
Industry trade body Cable Europe has once again called upon European Institutions to stand by the original goals of the proposed Electronic Communications Code, as the European Parliament’s ITRE Committee adopted a number of amendments October 2nd. The body commended the Committee for its work to date, but warned against the consequences of introducing legal […]
The Social Market Foundation (SMF) – an independent, non-partisan think tank – says that big companies in UK sectors such as broadband, mobile telephony and personal banking don’t face enough competition, meaning that consumers are hit with a lack of choice, higher prices and underinvestment, suggesting that part of the increased concentration seen in the […]
Pay-TV subscribers in the US are growing increasingly satisfied with OTT streaming TV services versus traditional cable TV, but they also are spending nearly an hour more a week watching regularly scheduled television programming than they did two years ago. That increasingly complex consumer relationship with streaming and cable television is explored in detail in […]
BT has continued its run as the UK’s most complained about ISP, according to Ofcom data. The company attracted 28 complaints per 100,000 customers for the service during Q2 (April to June 2017). BT has now been ranked the worst out of the UK’s six major broadband providers for the fifth quarter in a row, […]
A Consumer Reports survey shows that a majority of Americans favour net neutrality rules that prevent Internet Service Providers (ISPs) from blocking or slowing down lawful online content. The results come as pro-consumer groups hold a ‘Day of Advocacy on September 27th, urging legislators in Washington, D.C., to support such rules. But the next step […]
The latest broadband survey from UK consumer body Which? finds again that some of the biggest providers are rated most poorly by its customers. The results, based on a survey of over 1,700 telecoms customers, saw TalkTalk, Sky and BT achieve the lowest customer satisfaction scores among their peers. For the fifth Which? broadband survey […]
Research from consultancy firm Arthur D. Little (ADL) estimates that the GIGAWorld – the world enabled by widespread access to high quality, gigabit Internet in which people, machines and the environment collaborate intelligently – could generate billions of Euros for the European economy, and trillions globally. The report, commissioned by international TV and broadband company […]
Vodafone has become the first ISP in Spain to launch speeds of 1Gbps through its optic fibre network – significantly up from the previous highest speed of 300 Mbps. Starting September 25th, the company will charge a fee ranging from €65 to €106 for the convergent package One L –which includes unlimited calls from the […]