A report from investment bank Jefferies on BT Group, following a briefing by BT Consumer division’s CEO Marc Allera, quotes him saying that BT is focused on value over volume, and that there’s no intention on seeking increased market share. The bank’s report says that BT is keen to signal that it has no ambition […]
Data solutions expert, Sagacity, has revealed that >20 per cent of newly acquired telecom customers have a forecasted negative lifetime value and drain around 40 per cent of company profits every year. While the remaining > 80 per cent of new customers turn a profit, Sagacity emphasises their value still varies widely, with the top […]
Spain’s largest telcos, Telefónica, Vodafone and Orange, have lost 341,000 pay TV customers in a year, according to Q4 2021 data. Telefónica saw the biggest losses, shedding 218,000 pay-TV customers. In the first quarter of 2022, it has deepened its losses losing another 70,000 customers to stand at 3.64 million subscribers. Its pay-TV platform Movistar […]
Greater innovation from telecoms and technology companies is vital to drive the expansion of Internet connectivity in Africa, research for blockchain-based mobile network operator World Mobile shows. Its study with African business leaders found nearly two out of three (65 per cent) worry that a lack of infrastructure is stopping traditional telecom companies from delivering […]
According to panellists at an online event, ‘Releasing the Potential of Fixed Wireless Access in Europe – Challenges, Opportunities and Funding Mechanisms’, the superfast speeds and low latency now offered by 5G, Fixed Wireless Access (FWA) becomes key in the technology mix to provide a solution and to provide high-speed Internet, especially where fibre roll-out […]
UK households looking to get faster home broadband have received a welcome boost, with new figures from regulator Ofcom revealing two thirds of homes can now sign up to gigabit broadband. Ofcom’s latest figures show these speeds are available to 66 per cent of all UK homes (19.3 million) – up from 37 per cent […]
BT has unveiled a new Charter for its 1.2 million UK business and public sector customers, providing a blueprint for the telco to accelerate a range of initiatives aimed at boosting the growth of UKplc. The Charter consists of a new set of commitments from BT to provide its Enterprise customers with a springboard for […]
Customers are experiencing hit-and-miss levels of customer service from major telecoms providers, Ofcom has found, as the UK regulator shines a light on how providers perform and compare. Its report on service standards across the telecoms industry covers 2021, including the continued impact of the Covid-19 pandemic. Overall, customer satisfaction levels remain high (mobile: 91 […]
Emirates Telecommunications Group company e&, formerly known as Etisalat, has acquired approximately 2,766 million shares in Vodafone Group Plc, representing 9.8 per cent of Vodafone’s issued share capital (excluding treasury shares) for purchase cost of circa $4.4 billion (€4.23bn). e& has made the investment in Vodafone to gain significant exposure to a world leader in […]
In a move designed to speed up digitalisation of Italy, dominant telco TIM, FiberCop and Open Fiber have signed a commercial agreement that allows for the reuse of the network infrastructures in what are termed the ‘white areas’, where the development of a TLC infrastructure under concession has been financed by public funding. The agreement […]