Alcatel-Lucent has launched AppGlide Video Analytics, a new managed service to help broadband service providers measure the quality of experience (QoE) for both free and paid online video from an end-user viewer’s perspective.
Developed and commercialized by Alcatel-Lucent’s Ventures organisation, which is part of Bell Labs, it arms service providers with a comprehensive set of cross-correlated video analytics. AppGlide tools give insight into quality, trends and issues. It enables telcos, cable companies and other service providers to quickly take action to ensure consumer satisfaction, reduce subscriber turnover and increase revenues.
The new service, available for trial now, is expected to help broadband service providers improve the customer experience. In addition to identifying and effectively addressing content delivery-quality issues, AppGlide Video Analytics delivers metrics that give service providers a better understanding of viewing trends and overall network performance.