Mariner today announced that Telus has selected Mariner xVu IPTV service monitoring solution to assist with customer assurance of its IPTV-based Optik TV.
SupportVu, an application within Mariner’s award winning xVu suite of IPTV Quality of Experience (QoE) monitoring tools, will deliver real time performance insight to both Optik TV’s customer support and field repair stakeholders.
“The Mariner xVu tools are providing our front line team members with new trouble shooting capabilities and insight into our customers’ services which is helping Telus deliver the very best client experience on Optik TV while reducing our operational support costs,” said Zainul Mawji, Vice President of Operations Strategy & Execution at Telus. “Telus is continually focused on enhancing our Optik TV service with the very best solutions to ensure we provide an unsurpassed TV experience and place our customers first. The Mariner xVu tool is a key building block in our continuing journey to provide the best experience for our customers.”
“We are thrilled to have yet another large-scale IPTV service provider select xVu as a cornerstone for their IPTV quality assurance processes,” states Curtis Howe, President and CEO of Mariner. “Service Providers have achieved over 20 per cent reduction in costly trouble dispatches through the insights and rapid trouble isolation capabilities delivered by xVu.”