Agama Technologies, the DTV quality assurance expert, has announced an expanding footprint across Latin America, with two leading telecommunications operators in the region having selected the Agama DTV Monitoring Solution for IPTV quality assurance. The installations will help the telcos keeping service quality high and problem discovery quick and efficient, ultimately enabling an effective IPTV service operation with a superior customer experience.
In an ever-evolving and competitive pay-TV market, meeting the viewers’ quality expectations by having good service assurance is a necessity for all TV operators. With a video quality monitoring solution implemented, operators can maintain control and understanding of the distributed service quality across their deployments, thereby raising service quality and customer satisfaction, as well as reducing operational expenses. For this purpose, two major Latin American telcos have deployed the Agama DTV Monitoring Solution for their forthcoming IPTV services.
“After years of regulation, the Latin American pay-TV market is one of the most dynamic markets in the world at the moment and with the ongoing surge in penetration of digital TV services, the operators’ need for a richer understanding of the service delivery escalates to be able to assure each individual TV experience,” says Mikael Dahlgren, CEO at Agama Technologies. “We are pleased that two progressive telcos in this vibrant region have chosen our established solution to support them in ensuring a successful and high-quality IPTV service, and we will continue expanding our presence and footprint in LatAm over the years to come.”
The Agama DTV Monitoring Solution is a unique solution for continuous and real-time monitoring and quality assurance of all forms of video delivery, from service creation to consumption, enabling proactive customer experience management. TV operators around the world rely on it for systematic improvements of service quality and customer satisfaction, all while reducing OPEX and quality induced churn. With sophisticated and seamlessly scalable components for head-end, distribution network, and in-device endpoint monitoring, the Agama solution is proven to provide a rich understanding of actual service quality – from pixel level in the head-end to perceived quality by each individual viewer. This creates an unparalleled foundation for ensuring the customers’ TV experience, and achieving operational excellence in the video delivery.