Agama Technologies, the DTV quality assurance expert, has announced that Canal Digital Kabel TV, Norway’s largest distributor of TV and broadband within the cable segment, has selected to deploy a full-scale Agama DTV Monitoring Solution for end-to-end quality assurance of its nationwide cable TV service. With this deployment, covering the distribution network all the way down to each set-top box, Canal Digital will get unique support to systematically improve service quality, raise operational efficiency, and further increase customer satisfaction.
Canal Digital Kabel TV, backed by Telenor, delivers future oriented TV and broadband services to around 500,000 Norwegian homes, utilizing high-capacity and future proof Hybrid-Fiber-Coax (HFC) and Fiber-To-the-Home (FTTH) networks. For 2011 Canal Digital was voted the best customer service in Norwegian TV distribution, and in their constant strive to further improve the customer experience and customer service, they have selected to implement an Agama service monitoring solution for end-to-end TV quality assurance.
“It’s with great pleasure we see that Canal Digital Kabel TV selects to embrace our end-to-end approach to TV service quality assurance and implement our solution, which will serve a powerful foundation for operational excellence in their video delivery,” says Mikael Dahlgren, CEO at Agama Technologies. “The Agama DTV Monitoring Solution will support Canal Digital in real-time problem discovery and impact analysis, in proactive and cost-effective customer support processes, as well as in systematic improvements of the overall service quality – all of which will have a clear impact on operations bottom-line.”
The selected real-time quality monitoring solution will provide Canal Digital with full insight into the distributed DVB-C service quality across its deployment, with Agama Analyzers throughout the hybrid IP/cable network and with the Agama Embedded Monitoring Solution seamlessly integrated with the ADB hybrid STBs. By processing, correlating and presenting all relevant QoE and QoS information, together with service usage and system health, aggregated from all monitoring locations, the central Agama Enterprise Server EX gives instantaneous end-to-end overviews of the delivered video service quality and shows the extent of any problem and its position. Included is also Agama’s Performance Management, adding a strategic dimension to Canal Digital’s quality assurance activities by providing advanced data mining and reporting on refined quality data for service benchmarking, trend analysis, usage statistics, and much more.
Visitors to Agama’s stand 10.2/H37 at ANGA Cable Show 2012 in Cologne on June 12-14, can experience live demonstrations of the complete Agama DTV Monitoring Solution for end-to-end TV service quality assurance for IP, Cable and OTT operators, including monitoring set-ups for multiplatform and multiscreen environments. Agama will also showcase the brand new version 4.2 of the solution, with all new features and extensions.