From April to June 2012, Ofcom received the most pay-TV service complaints about BT Vision, with 0.25 complaints per 1,000 customers, down from 0.27 the previous quarter. Complaints were mainly driven by issues relating to sales processes and problems with billing.

Virgin Media also generated above average industry complaints at 0.07 complaints per 1,000 customers, while Ofcom received the fewest complaints about Sky, at 0.02 complaints per 1,000 customers.

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Categories: Articles, Broadcast, Consumer Behaviour, Pay TV, Research