Agama Technologies, the video service quality assurance expert, has announced that B.net, Croatia’s leading cable operator, has expanded its Agama quality monitoring set-up with Agama’s Embedded Monitoring Solution to cover the complete end-to-end cable TV service distribution. The deployment will empower B.net’s organisation to be more systematic and proactive in ensuring service quality.
B.net, owned by Telekom Austria backed mobile telco Vipnet, operates a modern HFC (hybrid fiber coaxial) network infrastructure in Croatia’s main urban centers, and offers telephony, broadband and TV services with a focus on the residential customer segment. In August 2012, B.net was awarded a QUDAL gold medal for the quality of its digital TV service, and to further improve both the customer experience and market position, B.net now extends its existing Agama installation with embedded set-top box monitoring for efficient end-point video service quality assurance. The business and implementation are conducted in partnership with regional systems integrator CS Computer Systems.
“By building out our Agama quality monitoring solution, to reach from the head-end site all the way to the point of actual service consumption, we will have complete transparency of the delivered service quality throughout the end-to-end distribution,” says Adrian Ježina, Member of the Board for Multimedia, Cloud and Fixed Access, Multimedia and Fixed Access at Vipnet. “The addition of real-time and historical information on how the TV service is delivered to each individual customer at the end of our hybrid network will enable us to work more proactively to raise delivery performance and improve efficiency in our service operations and customer care processes.”