Sony says it is experiencing “a major technical issue” after many owners of its DVD recorders reported losing access to their Freeview TV channels.
Sony said it was doing everything possible to solve the problem. “A major technical issue has been flagged to our dedicated team. We will update you asap,” the Japanese firm tweeted back over the weekend.
The company’s own support forums as well as other independent online sites were filled with complaints from disgruntled users.
Sony HXD recorders, such as the RDR-HXD870 model, which were updated with the firmware 1.70 fix, seem to be affected by the issue.