Pace enhanced ECO Service Management platform
September 6, 2013
Pace, a global specialist in digital TV and broadband technologies, is launching an enhanced version of its ECO Service Management platform, designed to optimise and simplify the delivery and management of triple-play and connected home services. The enhanced service management platform comprises pre-integrated software and services delivered by Pace’s global team of experienced professionals. It offers support for multi-vendor hardware and software networks, comprising of remote configuration, trouble-shooting, device management and customer analytics to reduce opex and capex costs and improve the subscriber experience.
Deployed by leading tier one operators including: AT&T, Telmex, Bell Canada, Telstra, and BskyB; ECO’s Service Management platform is founded on Pace’s 30 years industry knowledge and builds on their first-hand experience of handling over 6 million customer calls a year in their next generation customer care centres. Based on industry standards such as TR-069 and SNMP the platform delivers reduced time to market for new services, offers capital savings based on reduced Return Merchandise Authorisations (RMAs), faster problem resolution and fewer truck rolls.
According to Jon Cobb, Pace’s President of Software and Services “Service providers are under immense pressure from greater competition and increasing costs, combined with customer demand for richer functionality and support for multiple devices in the home. ECO Service Management helps address these challenges, whilst giving greater visibility, control and automation of devices and services to improve both the customer and operator efficiency.” He adds, “It also offers the potential for increased operator revenue by improving time to market of new services as well as providing valuable insight and analytics into subscriber behaviour, paving the way for a better, more personalised consumer experience.”