Israel’s HOT fined by regulator
October 28, 2013
Israel’s Cable & Satellite Broadcasting Authority has fined pay-TV broadcaster HOT more than 100,000 Israeli Shekels (about $28,000) for breaches of its consumer service obligations.
The breaches cover consumer protection rules regarding call centre waiting times, and the Authority found that HOT “had violated the provisions of its license regarding waiting times at its call centres”.
Cable and Satellite Broadcasting Authority acting chairman Nati Schubert said he had decided to fine HOT for the violations and ordered it to immediately improve the waiting times at its service centres.
The company was notified that oversight and enforcement over its calls centres’ service would continue, and additional, and higher, fines might be levied.