At the International Broadcasting Convention (IBC) in Amsterdam in September, Telekom Austria Group announced its entry into the new business field of satellite TV. With its new direct2home service, broadcasters can extend their footprint and deliver their content to new markets and telecommunication companies can enter the pay-TV business via Eutelsat’s 16 degrees East orbital position without investing heavily in infrastructure. To gain the operational transparency needed to be in control of, and to work proactively with, the service quality and customer satisfaction in this new platform, Telekom Austria Group has reinforced its trust in Agama Technologies as its video service quality assurance partner. The first telco to deploy the new platform, with service quality assurance by Agama’s DTV Monitoring Solution, is Telekom Austria Group’s Croatian subsidiary Vipnet, which offers direct2home services to its existing cable TV customer base on the Croatian market.
Stefan Amon, Director Wholesale at Telekom Austria Group, says: “With our new direct2home services we reach some 75 million households in the CEE region. By partnering with the best system providers on the market we deliver a high quality service portfolio to our potential B2B customers in the broadcast and telecommunications industry. Agama without any doubt was choice number one as partner for the quality assurance of the video signals.”
Mikael Dahlgren, CEO at Agama Technologies, adds: “Opportunity enabling offerings to the market, like this, are always exciting. As a long standing partner, we are very proud to be selected by Telekom Austria Group to deliver our solution and expertise to also support its new direct2home product with best-in-class service quality assurance.”
The Agama DTV Monitoring Solution is an industry-leading solution for continuous and real-time monitoring and QA of the end-to-end video delivery chain. It provides full transparency of the service distribution from pixel level in the head-end to what is actually experienced by each individual viewer. Trusted by TV operators worldwide, the solution supports business processes with actionable insights that help to proactively manage service quality and customer satisfaction, whilst lowering OPEX and improving customer retention. Ultimately, this empowers TV businesses with accelerated service growth and profitability, as well as with strengthened customer loyalty.