Agama, Zappware ensure superior customer experience
April 21, 2015
Agama Technologies, the video service quality assurance expert, and end-to-end DVB/IPTV/OTT platform provider Zappware, announced today a new technology partnership to deliver a pre-integrated solution for assuring a world-class customer experience to joint pay-TV operator customers worldwide. As a result of this partnership, a first commercial deployment is taking place with a Central European cable operator later this year.
The integration of Agama’s renowned Embedded Monitoring Solution with the proven Zappware Service Delivery Platform, already deployed on millions of devices around the world, allows TV operators to easily extend their Agama video service quality and customer experience monitoring, assurance and analytics technology into the subscribers’ Zappware-powered viewing devices. This allows for full awareness and control of the delivered service quality throughout the end-to-end distribution; from the head-end, across the network and all the way down to the consumer end-device.