Mediapro-owned OTT platform TotalChannel failed to distribute the signal of beIN Sports to all 120,000 users during the transmissions of the Champions League on September 15th leaving around 7,000 subs with no access to the service.
According to the company, the huge demand to watch the matches led the service to saturation and the collapse affecting thousands of users who could not watch three out of the five Spanish teams taking part in the Champions League – Real Madrid, Seville and Atlético de Madrid.
The platform tried to redirect the traffic to beIN Sport’s online platform, to avoid the failure. It is not the first time the service has failed, it already did when the Mayweather v Pacquiao fight was streamed.
The crash is a hard blow to Mediapro in its negotiation with Telefonica to reach a distribution agreement to offer the Champions League. Telefonica has so far refused to pay €180 million for the rights as demanded by Mediapro.
TotalChannel has recommended to connect to the service well in advance in the future, in order to avoid further crashes.