Leading-edge video streaming monitoring group Touchstream International has announced an agreement with YipTV, the fast-growing US based OTT mobile cable operator. YipTV is using Touchstream’s monitoring platform to deliver more than 100 domestic and international channels over mobile and broadband connections with a focus on the underserved, non-English speaking audiences in the US.

The agreement with YipTV adds to Touchstream’s growing client base which includes Sky UK, Telstra, Viaplay, the largest pay provider in Scandinavia and Discovery Communications, the television company that owns a range of channels including Discovery Channel and Europe’s Premier sports network Eurosport.

Touchstream’s unique monitoring platform eliminates many of the common streaming media end user problems such as buffering and other delays, pixelation, and latency.

“Our cloud-based software is helping our customers identify problems before viewers complain about them. By using our technology YipTV is able to address the problems before they occur in the apps that their viewers are using and before their customers see them,” said Touchstream’s CEO Brenton Ough.

“Our system operates 24/7 using digital robots to monitor every endpoint, every minute of every day. Touchstream’s software also minimises the mean time to repair, a key metric for streaming performance while reducing the abandonment rate by up to 25 per cent.”

Unlike in-player monitoring tools, Touchstream’s active monitoring tests all of a service’s live streams, even when no one is watching. This active monitoring alerts operators to actionable issues that can be controlled and managed, not those which are out of their control, such as the vagaries of Internet Service Providers.

“Incorporating the Touchstream solution into our existing monitoring platform has significantly reduced the time and resources consumed by physically monitoring channel performance and quality,” said Tomasz Sarnowski , Chief Information Officer for YipTV.

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