UK-based Perform Group saw the launch of its on-demand sports streaming service DAZN hampered by connection issues in Italy.
The football match between Lazio and Napoli on August 18th kicked off a new online experience for Italian football fans, but social networks were soon filled with complaints by subscribers experiencing reception problems.
During the first 30 minutes, most of the complaints mainly concerned the quality of the stream (low level of detail, faded colours and a dark image), in addition to delays that differed from device to device. Subsequently, the system suffered from repeated buffering and a lack of video – with only audio available for some subscribers.
DAZN director Marco Foroni told daily Corriere della Sera that the company’s technicians did not report any particular problems, adding that “accesses were regular and fluid”.
One of the causes of the connection problems could be the fact that Italy has the second slowest average internet speed in Europe at only 8.73 Mbps (based on Net Index data).
The next test for DAZN will be the key match between Napoli and Milan on August 26th.
DAZN purchased 114 exclusive Serie A matches and all Serie B fixtures in Italy that can be viewed on smart TVs, PCs, mobile phones, tablets and games consoles, as well as via an app on the Sky Q digital box from Sky Italia.