MultiChoice Nigeria has ignored an order from Nigeria’s Federal High Court to suspend a planned increase in subscriber fees to its DStv pay-TV service.
The court’s order, issued on August 20th, suspended the rises with an injunction pending a full legal hearing. The case was brought by Nigeria’s Consumer Protection Council (CPC), and DStv says it is aware of the ruling but is appealing and basing its argument on the court’s decision being an affront to the free market economy.
According to a report in Nigeria’s The Nation newspaper quoting the News Agency of Nigeria (NAN) the CPC has set up a dedicated complaints service for customers of DStv who could not renew subscriptions falling due at the old rates.
“This is in view of the continuing and increasing complaints that consumers are unsuccessful in renewing subscription in compliance with the order of the court, even after service of the order upon Multichoice,” says the CPC.
MultiChoice’s Kenya division is scrapping its DStv and GoTV cellular (DVB-H) service, effective September 1st.