OpenVault, a global provider of industry analytics and technology solutions for broadband operators, has announced a new product that increases visibility into the connected devices on in-home WiFi networks and arms operators for the complexity of IoT environments.
OpenVault says its ACS WiFi Insider enables operators to address the growing challenges of household device topography and data usage behaviours as key factors impacting broadband experiences. The product extends operator visibility, diagnostics and control over modems and WiFi connected devices, resulting in optimised customer support, lower operating costs, reduced truck rolls and improved customer experience.
Tony Costa, executive vice president and CTO of OpenVault states, “In an IoT world, operators require intelligent tools that aggressively address a challenging and opportunistic ecosystem of countless devices, all dependent on a single WiFi connection. ACS WiFi Insider provides real-time problem diagnosis and troubleshooting with policies and workflows that are triggered by device activity, providing actionable information for the troubleshooting of home network issues and ultimately resulting in higher customer satisfaction and lower churn.”
Costa continues, “With our extensive experience collecting and analyzing broadband data usage traffic, OpenVault is uniquely positioned to provide operators with new ways to meet demand, retain subscribers, differentiate services and drive profit. As IoT devices proliferate, ACS WiFi Insider will play a key role in operators’ ability to adjust broadband service delivery to meet changing market needs and ensure future growth.”