Advanced Television

Sky: “WiFi in every room or your money back”

September 4, 2019

Sky is offering its broadband customers reliable WiFi in every room, with the introduction of a new WiFi Guarantee as part of its Boost package.

Customers are now guaranteed a strong, uninterrupted WiFi signal in every room of their home – strong enough to stream their favourite shows, for example via Sky Go or on NOW TV or Netflix. If they don’t currently get this, they’ll do everything we can to optimise their signal, and if it still doesn’t reach these speeds, they’ll get their money back.

As well as benefitting from the WiFi Guarantee, Boost customers can also feel safe in the knowledge that their broadband line speeds will be proactively checked by Sky every day.

“WiFi Guarantee reflects Sky’s commitment to innovation and technology that matches our customers’ evolving connectivity needs” commented Aman Bhatti, Head of Propositions, Sky.  “The need for fast and reliable broadband that reaches every room is more important than ever before – but as you can’t physically see your WiFi signal, it can be difficult for most people to understand what makes it stronger or weaker. Our WiFi Guarantee, combined with the new Sky Hub, genuinely guarantees a strong signal in every room of the house – strong enough to stream movies and TV from Sky Go and Netflix – or your money back.”

WiFi Guarantee will arm Sky engineers with the tools to see how the signal is flowing in an individual home and help them show customers how to get the best signal in each room. Engineers can effectively ‘heat map’ WiFi around the home and look for unique problems, such as spotting a device which is using up a lot of bandwidth in the home.

From the September 6th, Sky Broadband Boost with WiFi Guarantee will be available from £5 a month and can be added onto any Sky Broadband package.

The ,oney back guarantee includes the full amount paid for Sky Broadband Boost since start of contract. until date of claim, and Sky waives the boost fee for remainder of the contract.

Categories: Articles, Broadband