Thousands of users who signed up to the new Disney+ streaming service have reported their accounts being hacked.

Since the service went live on November 12th in the US, Canada and The Netherlands, attackers have stolen thousands of customers’ account details and put them up for sale on the dark web, according to a report by ZDNet. The affected users found themselves locked out of their accounts, with an error message saying their passwords were wrong.

Despite a huge volume of complaints, many are saying that Disney has not solved their problem – although Disney doesn’t seem to believe there even is a problem. At least not at their end.

“Disney takes the privacy and security of our users’ data very seriously and there is no indication of a security breach on Disney+,” a spokesman told Deadline.

“We continuously audit our security systems and when we find an attempted suspicious login we proactively lock the associated user account and direct the user to select a new password. We have seen a very small percentage of users in this situation and encourage any users who are having these kind of issues to reach out to our customer support so we can help them,” the spokesman continued.

Disney believes that members’ details could have been stolen by other means – such as spyware on users’ devices or the re-use of login details stolen from elsewhere.

Ten million people signed up to the service in its first few days. The service launched in Australia, New Zealand and Puerto Rico on November 19th, and rolls out in the UK on March 31st 2020.

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