Genesys, a global player in cloud customer experience and contact centre solutions, has appointed technology marketing executive, Joyce Kim, to the company’s leadership team as chief marketing officer (CMO). She succeeds Merijn te Booij, who now serves as general manager (GM) for the company’s new business unit, Employee Engagement Solutions.
As CMO, Kim oversees worldwide marketing for Genesys, reporting to Chief Executive Officer (CEO) Tony Bates, and will play a pivotal role in elevating the company in personalised customer experience. She will drive overall marketing strategy and position the company for further growth by building on its market momentum as well as expanding its partner and developer ecosystem.
Kim brings more than two decades of technology sector experience to Genesys. Most recently, she was CMO and Chief Digital Officer for Arm, where she helped build a new software as a service (SaaS) business from the ground up and oversaw company-wide digital transformation initiatives. Prior to Arm, Kim led marketing for global brands such as Skype and Skype for Business at Microsoft as well as product partnerships and communications for Chromebooks and Google Hangouts at Google.
“Joyce’s successful track record driving growth and delivering results for global technology companies, combined with her technical, creative and strategic acumen, will be instrumental for Genesys as we take our brand to the next level,” said Bates. “I can’t think of a more exceptional executive than Joyce to help Genesys continue to scale and further advance our leadership in the cloud contact centre space.”
“I am thrilled to join the Genesys team at a time when the company is propelling the industry forward by reinventing how organisations connect with their customers through bold new innovations,” said Kim. “Customer data is intrinsically tied to personalisation. With its cloud, AI and engagement technologies, Genesys is helping thousands of businesses turn data into actionable insights so they can provide the individualized service needed to build customer trust and loyalty.”