Jupiter Telecommunications (J:COM), Japan’s largest cable TV operator serving more than 5.5 million subscribers, and Smart Home services pioneer Plume, have announced an expanded partnership where J:COM will distribute Plume’s platform to cable operators throughout Japan.
Japanese cable operators now have the ability to offer Plume’s advanced Consumer Experience Management (CEM) Platform for the smart home. Powered by cloud and AI technologies, Plume’s CEM Platform enhances the subscriber’s in-home Wi-Fi experience, while significantly reducing the service provider’s operational costs.
J:COM will offer Plume’s full suite of products, including Haystack – Plume’s intelligent suite of support services, tools and data dashboards – that provides insight to enable service providers to manage subscribers more effectively. Plume’s CEM Platform provides a comprehensive view of a subscriber’s home network and enables customer support teams to rapidly identify and resolve issues.
“Plume understands the critical needs, demands and challenges of today’s smart homes and has become an established partner to ISPs, including cable operators, around the world,” said Yusuke Ujimoto, Corporate Officer and GM, Business Innovation Unit at J:COM. “Cable operators across Japan are now empowered with the tools and technology they need to remain competitive and provide high-value services to their subscribers.”
“We’re excited to offer our subscribers a new level of speed, security, personalisation and control in their homes”, added Hiroyuki Nakatani, Executive Managing Director, Chupicom Fureai. ‘ZAQ Mesh Wi-Fi, Powered by Plume, is the perfect solution to complement our premium broadband offering and meet our commitment to attain the highest levels of customer satisfaction.”
The expanded J:COM-Plume partnership follows the successful launch of J:COM Mesh Wi-Fi, Powered by Plume in October 2019. Today, the Plume Cloud manages more than 800 million devices in 16 million homes across the world.
“We’re delighted to enable J:COM to develop its commercial operations and at the same time, further expand Plume’s presence throughout Japan and Asia”, commented Fahri Diner, Co-founder & CEO, Plume. “Today, in-home connectivity is at the forefront of every consumer’s mind, and we believe that with self-install and contactless support at the heart of our offering, there is no better time for cable operators in Japan to delight their subscribers with a comprehensive smart home offering’.