CSG has announced an extension of their multi-year agreement with Telenor Global Services. As part of the expanded engagement, CSG will deploy its cloud-based digital wholesale solution suite to simplify and streamline Telenor’s operations.
“To enhance customer experience and foster a more efficient business model, our goal is to be fully cloud-based this year,” said Tone Snellingen, chief sales officer, Telenor Global Services. “Using CSG’s digital wholesale solution suite, we can increase quality, speed, and responsiveness for our customers, while driving efficiencies through development and process improvements. Our relationship with CSG will not only help accelerate our digital transformation, but also leverage the cloud to reduce complexities and simplify our network operations.”
CSG is shifting Telenor’s on-premise wholesale network to a cloud-based SaaS system which is says will optimise the operator’s routing, enable hands-on control, increase visibility in its intercarrier business, and lower capital and operating expenditures.