Advanced Television

Report: 8.5m WFH in UK have had broadband issues

March 10, 2021

Virgin Media’s WiFi has been down this morning (March 10th) causing serious disruption to the masses working from home throughout the UK.

Stats from a Quadient survey of 2,000 UK adults explained the wider problem for remote workers:

  • 8.5 million UK households have experienced broadband problems, disrupting their work or personal lives over the course of the lockdown.
  • 66 per cent of us have been relying on online services more during lockdown – so having a problem with your internet connection will be a bigger issue than before.
  • UK consumers rank broadband as the third most important service in their lives, above key utilities and banking. They would even rate using the internet for something like streaming a movie than having a gas supply to heat their home, showing the public would literally choose to ‘Netflix and chill’.

Andrew Stevens, Principal, Customer Experience at Quadient commented: “Internet access has arguably never been more important to UK consumers than during the Covid-19 lockdown. Having your WiFi go down in the middle of the working week will pose problems for the huge numbers of us currently working from home. As WiFi becomes increasingly important, providers must deal with any connection issues quickly and effectively – and the customer experience plays a key role. UK consumers will accept there are likely to be connectivity problems during these unprecedented times. However, telecommunications providers must meet them halfway: not only resolving the issue, but giving customers timely and personalised information, advice and support they need.”

Categories: Articles, Broadband, Research

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