Alorica, a global player in customer experience solutions, has announced the appointment of Michael Moore as Senior Vice President, Customer Experience (CX) and Digital Solutions. Expanding on hisl executive consulting engagement with Alorica, Moore assumes responsibility for strategic leadership, account development and client advocacy in customising transformative solutions to meet client expectations with a focus on high-growth, digital-first companies.
“Michael is a highly-regarded and visionary leader, and Alorica’s clients have already benefited greatly from his deep-seated expertise in CX omni-channel and technology support,” stated Chris Crowley, Executive Vice President and Chief Commercial Officer at Alorica. “The breadth of his experience is tremendous, which spans startup to enterprise organisations, technology-driven operational efficiency, change management and more. Our current and future clients will derive significant value from his addition to our executive team.”
As SVP, CX and Digital Solutions, Moore will build on traction garnered during his tenure as a consultant for the company. He will serve as a client advocate, providing operational and strategic support to deliver additional value to clients by challenging them to think about their business in new ways. Among his other areas of continued focus will be to bolster new business development, enhance the roadmap of innovative solutions, and assemble a passionate team with an experienced and focused voice to deliver on Alorica’s commitment to its clients.
“I’m incredibly excited to take on this new role at Alorica, an organization that is widely regarded across industry verticals as the leading global provider of customer experience solutions,” noted Moore. “I look forward to advocating for and ensuring we continue to exceed increasingly complex needs of an ever-growing cadre of new economy companies that prioritsze outstanding customer experiences across platforms.”
Moore has more than three decades of experience in management and executive roles at leading media and entertainment companies and has held client advisory board roles at top BPO providers. Most recently, he was interim Chief Operating Officer and Chief Revenue Officer at health tech startup, healthintel.ai. Previous roles have included Executive Vice President, Global Customer Operations for The Walt Disney Company; Executive Vice President, Global Customer Operations at Fox Network Group and 18 years at SiriusXM, where he helped manage operations from pre-launch to 33 million subscribers in leadership roles such as, Vice President and General Manager of Customer and Sales Operations for Satellite Radio and Connected Vehicle Services.
“I have interacted with many BPOs but Alorica’s dedication to serving as a true partner to its customers, instead of just a commodity, really stood out to me,” continued Moore. “I believe Alorica is a company that others strive to be, customers want to do business with, and employees want to work for.”