Recognising the fact that bills for quad-play services can be a source of confusion and frustration for customers, negatively affecting the customer experience, and with communication service providers (CSPs) starting to innovate their bundles and experiment with new business models, electronic bill presentment (EBP) and telecoms expense management (TEM) vendor Calvi has announced the general availability of Calvi Polaris, the latest release of its existing Bill Presentment and Communication platform, designed to provide easy-to-use capabilities that take the pain out of redesigning or innovating the billing experience.
Communications Service Providers (CSPs) have spent billions of dollars rolling out new networks and innovating new services, bundles and price plans, but they risk falling at the last hurdle if customers find their bills hard to use and difficult to understand. A good billing experience makes unfamiliar charges and products easier to understand and manage, which supports innovation and gives customers more confidence to adopt new products and price plans.
However, while many CSPs want to improve the billing experience they deliver, they often discover that doing so is hard, expensive and slow, because legacy designs and applications are hard-coded and difficult to change. Calvi Polaris empowers CSPs to respond to business change and meet the needs of their customers by enabling CSPs to make changes to their bills in a very cost-effective way.
“Calvi Polaris will drive a step-change in the way our customers deploy and maintain our solution,” suggests Walter Neeft, Calvi’s Chief Commercial Officer. “It enables CSPs to transform their digital billing experience with limited impact on their legacy billing infrastructure and ensures they can effectively respond to rapid business change. Ultimately, Calvi Polaris means CSPs can now innovate their bills in line with their services – delivering a billing experience that’s fit for the digital era,” he advises
“Calvi Polaris is a game-changer for the telecom billing experience,” says Rick Leijten, Product Manager at Calvi. “We wanted to give CSPs the tools they need to innovate their customer’s billing experience faster and with greater agility. Polaris enables our customers to adjust their bill communication and presentment strategy rapidly. With changes and new features being delivered every three weeks, the question CSPs need to consider is: ‘Can you afford to be left behind?’.”