DZS, a global player in broadband connectivity, mobile and networking solutions, has announced a strategic partnership with personalised smart services pioneer Plume to debut DZS Xperience – a new solution for standard for intelligent, end-to-end broadband customer experience management and service delivery excellence.
By bringing the DZS Cloud platform and broadband connectivity solutions together with Plume’s SaaS experience platform, service providers will have access to the apps, insight and intelligence to more effectively manage both residential and small business subscribers, create new ARPU opportunities, and generate significant OPEX savings.
“Our groundbreaking strategic partnership creates a powerful Network-as-a-Service solution designed to be deployed across tens of millions of DZS edge access systems,” said Charlie Vogt, President and CEO of DZS. “DZS Xperience is much more than the sum of DZS Cloud + DZS Broadband Connectivity + Plume. This new solution is transformative for DZS customers, providing what we believe to be the industry’s first true end-to-end Network-as-a-Service offering that will enable our customers to rapidly evolve from technology providers to experience providers. As our customers make this shift, DZS Xperience can enable each of these service providers to significantly enhance their business models by providing a platform for differentiated services, increased revenues, lower operating costs and reduced customer churn.”
“Plume is delighted to support this new strategic partnership with DZS who will expand OpenSync distribution and Plume’s service availability globally and into new territories,” added Tyson Marian, Chief Commercial Officer at Plume. “This combined DZS-Plume proposition is unique in that it gives CSPs visibility across the entire broadband subscriber journey across the network and down to the last few millimetres in the home where the customer expects a flawless wireless experience and new digital smart home services. The result is higher ARPU and operational savings for the service provider and a phenomenal differentiated broadband experience for the subscriber.”