CSG launches Encompass SaaS commerce solution
February 24, 2022
By Colin Mann
According to customer engagement, revenue management and payments solutions specialist CSG, the digital future is here and 5G is reinventing the way digital services are created, delivered and consumed. Imagination and a trusted communications service provider (CSP) are all that stand in the way of the next era of digitally immersive experiences.
Accordingly, CSG has launched Encompass. A SaaS, open, integrated and modular solution, CSG Encompass is designed to crush the complexity of multi-sided, B2B2X ecosystems to enable dynamic, agile and scalable collaboration across a multitude of partners. With Encompass at the heart of an interconnected ecosystem of enterprises, consumers and partners, CSG says that CSPs can differentiate themselves with a future-ready solution that unlocks the limitless possibility of 5G-enabled offerings that excite customers and deliver seamless commerce.
“5G operators need rapid ROI for their networks but have been hampered by the uncertainty of how to deliver value-added services and monetise their vision at the same time,” notes Ken Kennedy, COO and president of revenue management and digital monetisation, CSG. “CSG Encompass is the answer to this dilemma. Encompass provides the modular, yet holistic, solution CSPs need to innovate and co-create with partners. For onboarding, offer creation, quoting of services, order management, fulfilment, charging and settlements, CSG Encompass makes delivering a 5G B2B2X marketplace easier. Our cloud-based, open architecture offers the configurability and scalability necessary to create the dynamic, game-changing, digital ecosystems CSPs have been waiting for.”
According to CSG, core capabilities of CSG Encompass include:
- Management of the connected B2B2X commerce cycle across CSPs, their partners and their customers including unified catalogue, configurable pricing and quoting, order orchestration, charging and settlements
- A richly functioned, comprehensive, integrated solution that builds on CSGs expertise in delivering complex, differentiated business models and ecosystems for IoT and B2B2X
- A modular, open standards-based, decoupled solution that is network vendor and service agnostic, and can be deployed in the cloud and as a managed service