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Report: Cloud gaming on track for mainstream adoption

April 13, 2022

Amdocs, a provider of software and services to communications and media companies, has released research findings that give a deeper look into expectations around the metaverse and cloud gaming.

The New Gamer Report, conducted by Dynata and commissioned by Amdocs, surveyed US gamers who play at least once per week. It found that gamers are largely ready for a ‘post-console’ future that pairs cloud gaming with 5G connectivity – and they are willing to pay more for it. When it comes to the metaverse, while the majority of consumers are interested, concerns around poor connectivity, hardware costs and it being too early in its infancy could hinder adoption.

Cloud gaming findings include:

  • Cloud gaming adoption is taking off – 62 per cent of gamers have used or plan to use popular cloud gaming services this year, with Xbox Game Pass ranking as the most popular. 65 per cent of gamers think ongoing cloud gaming developments are positive, while 38 per cent predict it will completely change the industry.
  • The vast majority (78 per cent) of gamers are willing to pay at least $10 for cloud gaming if they could ensure a bundled, dedicated 5G connection as an add-on to their gaming subscription. Almost half of these respondents (44 per cent) would pay more than $20 for this service.
  • The gaming community is more diverse than expected. 50 per cent of gamers surveyed were female, more than 70 per cent of gamers were over the age of 35, and 30 per cent were over the age of 65, further showing gaming is resonating with different genders and age groups.
  • The console wars may be coming to an end, as 82 per cent of gamers said they would consider bypassing purchasing gaming hardware in favour of the cloud, if they could stream any new AAA video game without issue. Only 18 per cent reported they would still want a dedicated console.
  • When considering what aspect of cloud gaming was most important, the research found gamers felt quality of content (39 per cent) is more significant than quantity (7 per cent) further cementing the fact that exclusive IP access will be critical.

Metaverse findings include:

  • Despite feeling positive about the metaverse as a concept, gamers still have hesitations. 21 per cent of gamers are not confident their internet connection can handle the metaverse, and 33 per cent feel hardware (ex: VR headsets) is too expensive. 41 per cent think it’s too early to jump in and want more time for it to develop.
  • Most gamers feel positively about the promise of the metaverse, with only 18 per cent believing it won’t become popular. Age 35-44 were the most likely to be interested in the metaverse (58 per cent) compared to 49 per cent of 18-24, 40 per cent of 45-54 year olds, and 17 per cent of 65+.
  • 36 per cent felt the metaverse will transform gaming, with 21 per cent believing it will change the way we work. 13 per cent believe it will be successful with gaming, but not elsewhere.
  • While the largest concern about the metaverse is gamers think it’s in too early stages to jump in, concerns about security and identity theft risks (37 per cent) ranked as the second highest barrier to adoption.

Anthony Goonetilleke, Group President of Technology and Head of Strategy at Amdocs, said: “These findings uncover several essential factors, first and foremost the need for networks to be future-ready for in-demand, intensive and seamless experiences – such as evolutions of the metaverse and the supercharging of low-latency cloud gaming. As these experiences become more ingrained in our culture and we begin to explore the potential of a Web 3.0 world, entertainment partnerships and new, flexible monetisation approaches that enable a la carte experiences – coupled with connectivity – will become increasingly critical.”

Categories: 5G, Articles, Consumer Behaviour, Games, Research

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