ContentWise, MediaMelon partner
April 19, 2022
ContentWise, a provider of user experience (UX) personalisation and audience analytics technologies for video streaming, OTT, and pay-TV operators, and streaming intelligence platform provider MediaMelon are announcing a new development partnership. Their objective of the partnership is to deploy an end-to-end analytics service that will instrument the consumer experience journey for video service presentation and delivery.
Service operators need an accurate picture of how their audience interacts with, and appreciates, their complete content offering. Combining ContentWise Data Insight’s behavioural, personalisation, and product analytics and MediaMelon’s SmartSight QoE and QoS analytics provides such a complete perspective. The two analytics viewpoints combine to provide the ultimate digital optimisation solution and a new level of accuracy and clarity into customer behaviour and video content performance.
Pay-TV and OTT video services are constantly under pressure to invest in new, increasingly costly shows, movies, and live content. This collaboration between ContentWise and MediaMelon offers a rich source of data to optimise these investments for video service audiences, achieve improved customer happiness, reduce content abandonment, and prevent subscriber churn.
“Now operators can finally unlock the secret map of the consumer experience” says Renato Bonomini, ContentWise VP Sales Engineering and Partnerships. “ContentWise and MediaMelon for the first time unify analytics insights that are traditionally looked at separately: this is the way to optimal user engagement and retention.”
“With this new partnership, we are reaching the holy grail of video service analytics – a complete picture of factors that enhance or detract from viewer happiness,” commented Kumar Subramanian, MediaMelon CEO. “We are very pleased that the SmartSight platform can contribute an important component of this viewpoint to the joint effort and look forward to near-term deployment success.”
ContentWise and MediaMelon offer a wider spectrum of KPIs, the User Happiness Index for the C-level dashboard, and business-oriented operational metrics for your technical and product teams.