Survey: Pandemic has improved digital marketing capabilities
July 21, 2022
The pandemic has resulted in improved digital marketing capabilities – but driving growth in the digital age brings new complexities and marketing needs.
WARC’s State of the Industry 2022: Modern Marketing in EMEA report, released in association with the MMA, the non-profit trade association, provides a current snapshot into how the industry is driving growth, and offers takeaways for marketers, agencies and media owners for the challenges arising from current trends and highlights future opportunities.
The annual study is based on an online survey, conducted by WARC in association with MMA EMEA, with more than 700 marketing professionals taking part – a mix of client-side, agency, media owner and technology vendor marketers. The survey was carried across EMEA in May and June 2022.
State of the Industry 2022: Modern marketing in EMEA highlights the following insights:
- The pandemic has resulted in improved digital marketing capabilities for a majority (70 per cent) of businesses.
- Data is a key building-block in digital marketing strategies and is being leveraged widely to drive improvements in marketing. Nearly three-quarters (73 per cent) of respondents say their marketing strategy is now driven by insights derived from consumer data.
- Over a third (38 per cent) of marketing professionals are preparing for the advancement of Web3 while nearly half (44 per cent) expect the metaverse to impact marketing within five years.
- Despite brand awareness and generating sales being two key priorities in digital marketing, marketers are not always using metrics that enable them to measure brand and business outcomes. Metrics most used include engagement (68 per cent), business (54 per cent) and attitudinal (30 per cent).
- Audio and gaming are untapped opportunities for marketers, receiving a fraction of the overall marketing budget compared to other channels. Audio receives just 4 per cent of digital advertising budgets and gaming a mere 3 per cent, despite both being highlighted as consumer behaviours expected to significantly impact marketing.
- Multi-screening (cited by 53 per cent of respondents) and watching video (50 per cent) are recognised as the most significant consumer behaviours for marketing.
- Driving personalisation, AI and machine learning is the technology expected to have the most impact on marketing over the next five years, cited by 53 per cent of the survey respondents, up from 49 per cent in 2021.
- Skills (41 per cent) and measurement (39 per cent) are recognised as key barriers to growth in marketing across the EMEA region.
Paul Stringer, Managing Editor, WARC, commented: “As a result of the pandemic, we observe a general improvement in organisations’ digital capabilities. However, measurement and skills’ gaps are clear areas of concern for the industry. It is also interesting to observe marketing professionals say they are preparing for the advancement of Web3, which promises to open up new creative and commercial opportunities for brands”
Chris Babayode, MD, MMA EMEA, added: “In these challenging times, it’s particularly gratifying to be able to provide insights and science backed truths as to how and where the marketing community can drive their future growth. One significant takeaway we found was that data is a key building-block in digital marketing strategies and is being leveraged widely to drive improvements in marketing.”