Analysis: Inflation risks cable video churn
July 28, 2022
US consumers looking to cut costs amid soaring inflation could ditch cable video services in even larger droves, even as they migrate over to discounted cable wireless offerings, according to Sydney Price and Darakhshan Nazir, analysts at Kagan, a media research group within S&P Global Market Intelligence.
Traditional video has been on a rapid decline for several quarters. In the first quarter of 2022, cable operators lost 913,365 traditional video subs, the largest such sequential decline going back to 2006.
Looking ahead, the current high-inflation environment may be causing even more consumers to cut the cord, especially as the number of new streaming options continues growing. The consumer price index rose 9.1 per cent from June 2021 to June 2022, the largest year-over-year increase since November 1981. Meanwhile, the price customers paid for cable and satellite television service increased 4.9 per cent.
According to survey data from Kagan, traditional multichannel cord cutters largely still cite cost as a chief reason for not having a pay-TV subscription.
But a growing number also indicates that streaming and/or a combination of streaming and over-the-air, or OTA, broadcast offerings fulfil their viewing needs. In the first quarter of 2022, 42 per cent of survey takers said streaming and/or OTA were good enough substitutes to cord cut, up from 36 per cent in first quarter 2017.
Both Comcast Corp. and Charter Communications Inc. have recently unveiled new offerings to win over streaming customers. During the second quarter, the two companies announced they will team up to produce a streaming set-top box.
Comcast reported 17.7 million video subscribers in the first quarter of 2022, down from 19.4 million a year earlier. Meanwhile, the company ended March with 32.2 million broadband customers, up from 31.0 million a year earlier.
Charter’s video losses have been less steep, with the company ending March with 15.7 million video subscribers, down from 16.1 million in the prior-year period.
On the wireless side, analysts are more bullish and generally expect subscriber numbers to exceed the first quarter of 2022. Charter’s Spectrum Mobile announced during its first-quarter earnings call that it gained 373,000 mobile lines during the quarter and had 3.9 million lines as of March 31, with the number since then increasing to over 4 million. Comcast’s Xfinity Mobile added 318,000 lines in the first quarter, an all-time record result.
Both Comcast and Charter rely on mobile virtual network operator agreements with Verizon Communications Inc. to support their wireless offerings.
High wireless adds earlier in the year were largely as a result of Comcast’s and Charter’s promotional efforts, which also continued into the second quarter, wrote Wave7 Research, a wireless research company. Xfinity is heavily pitching its ‘3-for-1 Bundle’ via advertising, and Spectrum is pushing its $29.99-per-month unlimited plan.
In a sign of the success of cable wireless offerings, the National Content & Technology Cooperative, or NCTC, which represents more than 700 independent communications service providers, recently said it is close to reaching a mobile virtual network operator deal that would allow its member communications service providers to launch discounted mobile services by the fourth quarter of 2022.