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Plume, Liberty deliver smart services in Puerto Rico

October 19, 2022

Liberty Latin America (LLA) and Plume, the personalised communications services pioneer, have announced a strategic partnership to bring new digital subscriber services to Puerto Rico, with the launch of the new WOWfi powered by Plume HomePass service to consumers throughout the island. The launch includes the deployment of Plume’s SaaS Experience Platform—including Plume’s HomePass Smart Home Services suite and Haystack Support and Operations suite—which leverages the OpenSync open-source silicon-to-cloud framework.

“Plume’s highly scalable offerings are proven throughout the world and have become the global standard for leading service providers,” said Naji Khoury, General Manager, Liberty Communications of Puerto Rico (Liberty Puerto Rico). “This partnership is a core pillar of our goal to deliver the most sophisticated and comprehensive services throughout Puerto Rico while delighting our subscribers with the ultimate performance, choice, and superior support.”

This partnership represents a major deployment of Plume’s services in the Latin American region, building on its global footprint of over 350 service provider customers and more than 43 million locations (homes and small businesses). Liberty Puerto Rico’s broadband subscribers will have access to Plume’s cloud services that bring unprecedented personalisation and control to their smart homes, including flawless adaptive WiFi, robust cybersecurity, presence detection, and advanced user controls—all delivered through the highest-rated smart home services application, the HomePass app.

The collaboration includes the adoption and integration of OpenSync into Liberty Puerto Rico’s gateways provided by Adtran, CommScope, and Sercomm enabling subscribers’ services to be upgraded in the field instantaneously and at a massive scale. Furthermore, integration of Plume’s services ensures Liberty Puerto Rico will have access to Plume’s sophisticated, data-driven, and proactive support apps, services, and dashboards to bring unrivalled insight to enable proactive customer support and total experience management.

WOWfi powered by Plume HomePass offers an expanding suite of Smart Home Services that can be self-installed in minutes, enabling Liberty Puerto Rico to massively reduce customer support costs.

“For the first time at scale, broadband subscribers in Puerto Rico will have access to unparalleled choice and flexibility,” said Plume’s Regional Vice President of Sales in Latin America, Esteban Arias. “This partnership in Puerto Rico with LLA fuels our global expansion, where service providers must have access to the latest cloud- and AI-driven technologies to deliver new digital experiences at the highest quality and scale.”

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