Nagra Insight Negotiation Agent on AWS Marketplace
September 5, 2024
Nagravision, the media & entertainment technology division of the Kudelski Group has announced that the Nagra Insight Negotiation Agent, a generative AI powered customer care solution that responds to subscriber enquiries in natural language and negotiates mutually acceptable outcomes leveraging their digital twin, is now available for purchase via AWS Marketplace. The solution is specifically designed for telco operators looking to reduce call center costs in front office areas such as billing explanation, which on its own represents more than 60 per cent of call center traffic. The solution utilises Amazon Web Services (AWS) services such as Amazon Bedrock, which provides a broad set of models and capabilities to build generative AI applications, and is fully integrated with Amazon Connect, an AI-powered contact centre.
Mathieu Fivaz, SVP, Data Science at Nagravision, said: “The availability of the Insight Negotiation Agent on AWS Marketplace is core to our strategy of making our leading solutions as accessible as possible. Our innovative generative AI and digital twin solution includes the telco-specific intelligence required to reduce churn and optimize revenue, while also offering always-on support for subscribers to negotiate the service package they want. We’re excited to now bring this solution to a global telco audience through our partnership with AWS.”
AWS Marketplace is a digital catalogue with thousands of software listings from independent software vendors. The newly available Nagra Insight Negotiation Agent offers a proof-of-concept alongside production solutions available through private offers. Core to the AWS Qualified Software solution is its use of the subscriber’s digital twin which ensures that the natural language conversation with the subscriber is relevant to their needs while promoting new services they may also be interested in.